Shipping & Returns

Shipping Policy:

We are pleased to offer shipping services via USPS Ground Mail for small envelopes, with an estimated delivery time of 5 to 10 business days within the United States. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may arise during transit.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the progress of your shipment. We strive to ship orders promptly, typically within 1-2 business days after payment confirmation.

For international orders, please be aware that additional customs duties, taxes, or fees may apply upon delivery, and these charges are the responsibility of the buyer. We recommend checking with your local customs office for more information on any potential fees associated with receiving your order.

If you have any questions or concerns regarding shipping, tracking, or delivery times, please feel free to contact our customer support team at shopbymylo@gmail.com or through our website's contact page. We are here to assist you and ensure a smooth shipping experience. 

 

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Return Policy:

At Shopbymylo, we strive to provide high quality products and excellent customer service, due to the nature of our products we do not accept returns or exchanges. All sales are final. 
 

We understand that selecting the right size and style for your pet can be challenging, so we encourage you to refer to our size guides and product descriptions carefully before making a purchase. If you have any questions or need assistance, our customer support team is here to help.

Defective or Damaged Items:

In the rare event that you receive a defective or damaged item, please contact us shopbymylo@gmail.com  within  7 days  of receiving your order. We will work with you to resolve the issue promptly and ensure your satisfaction.

Cancellation Policy:

Orders cannot be canceled once they have been processed and shipped. Please double-check your order details before completing your purchase.

Contact Us:

If you have any questions or concerns about our return policy or need assistance with an order, please don't hesitate to contact us at shopbymylo@gmail.com or through our website's contact page. We are here to assist you and ensure a positive shopping experience.

Thank you for choosing Shopbymylo!